Tag Archives: effective communication

Say It As Well As You Possibly Can

I was re-looking at my handout from the book Words That Work: It’s Not What You Say, It’s What People Hear by Frank Luntz.  This quote jumped out at me, again:

We have certainly seen instances in which language has been used to cloud our judgment and blur the facts, but its beauty – the true power of words – is that it can also be used in defense of clarity and fairness.  I do not believe there is something dishonorable about presenting a passionately held proposition in the most favorable light, while avoiding the self-sabotage of clumsy phrasing and dubious delivery.  I do not believe it is somehow malevolent to choose the strongest arguments rather than to lazily go with the weakest.

The underlying truth is smile:  if you have something to say, and if it is important (or, why else would you say it?), then it is the right, the smart, the most effective thing to do to say it as well as you possibly can.

This means that you choose the best words, put them in the most effective order, and then (if the presentation is verbal) you say these words with passion and conviction.

To not put time into the best possible choice and arrangement of words, and then to not invest time in “rehearsing” your delivery, is laziness that will cost you much.

If you have something to say, don’t you want to say it in the most effective way possible?

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You can purchase my synopsis of this terrific book (and many others) with handout + audio, at our companion web site, 15minutebusinessbooks.com.

Here’s A Four Step Process For Effective Communication

I have posted earlier about some excellent communication advice from the Heath brothers (Made to Stick), and from Frank Luntz. (Words that Work).  They each have terrific suggestions for effective communication strategies.

But if you are like me, you can always use a few reminders.  And I am constantly wrestling with just how a person can learn to communicate clearly.  Part of this comes from one of the arenas of my life – I teach speech as a member of the adjunct faculty in the Dallas County Community College system.  And so I try to explain/demonstrate/teach the basics to entry level college students.  This is not as easy as it sounds.

Here’s my current summary to a four step process for an effective communication encounter/message/presentation:

1)            Get their attention.
All effective communication starts with an effective “hook,” an engaging way to get your audience to say, “Yes, this is something I want to hear and understand.”  Fail at this step, and nothing else you say will be heard at all.

2)            Have something important/worthwhile/useful to say.
If you do not have anything worth hearing/reading, it is best to keep your mouth shut and your pen still.  We are all overwhelmed with too many messages.  So, if you want me to pay attention to your message, please make it worth my time.  I do not have any time to waste on any message that is not teaching me/challenging me/helping me.  Have something to say that is worth saying!

3)            Say it very well, very clearly.
In a verbal presentation, this includes such issues as organization and enunciation.  A good, effective organization (here are my main points; here are action items for you to implement; here is information you can use…  the list is long, the possibilities many) makes it easier for the recipient of your message to grasp what you have in mind.  Remember, no hassles! If someone has to strain to understand your message, you have failed to begin with.

4)            Conclude with a very clear next step.
Call this what you want:  a call to action, a request for a decision, the closing of the deal.  But effective communication always ends with, “and this is what you can/should do next, now that you have heard and understood this message.”  Or, in infomercial/advertising speak, “call now!”

Remember these four, practice them with increasing skill, and you will get your message across.  Ignore them, and you might discover that nobody is listening.