Getting the steps right is proving brutally hard, even if you know them.
Atul Gawande, The Checklist Manifesto
This week, I am presenting synopses of Made to Stick by Chip and Dan Heath and Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization, both to law enforcement professionals. (And my colleague Karl Krayer is presenting another book on communication at the same gathering).
Because, these professionals, like so many others in practically every arena, deal with these two problems:
#1 – how to build, and maintain, effective teams.
#2 – how to communicate, clearly and effectively, to everyone on the team (and to those outside the team).
The more I speak, the more I listen, the more I “consult,” the more I realize this challenge. It is not a new challenge, it is not a modern challenge. It is an old challenge.
We don’t get the basics right.
Team building, communication – these are basics. And after countless books and training seminars on both, we still have unclear communication and ineffective, dysfunctional teams.
My counsel to you – keep working on both of these. Pay attention to your team members. Pay careful attention to your spoken and written communications. Do you listen, and encourage, and include, and support each one of your team members? Are your e-mails clear – do you put your sentences together effectively? Do you speak clearly?
Build Teams. Communicate clearly and effectively. These are two of the basics we just have to get right.