So what does a surgeon like me do? We look to those who are unusually successful — the positive deviants. We watch them operate and learn their tricks, the moves they make we can take home.
Although the solutions to our health-cost problems are hard, there are solutions.
(from the foreword by Atul Gawande). The Power of Positive Deviance: How Unlikely Innovators Solve the Word’s Toughest Problems by Richard Pascale, Jerry Sternin, Monique Sternin.