Customer Service 101 — 100 Things Restaurant Staffers Should Never Do

The rule is simple.  Do what is best for the customer, not what is most convenient for you.

The New York Times has a terrific “most e-mailed” article by Bruce Buschel, “Herewith is a modest list of dos and don’ts for servers at the seafood restaurant I am building…” —
100 Things Restaurant Staffers Should Never Do (Part 1), with the first 50 things.  (the next 50 arrive next week).

Here are the first 5:

1. Do not let anyone enter the restaurant without a warm greeting.
2. Do not make a singleton feel bad. Do not say, “Are you waiting for someone?” Ask for a reservation. Ask if he or she would like to sit at the bar.
3. Never refuse to seat three guests because a fourth has not yet arrived.
4. If a table is not ready within a reasonable length of time, offer a free drink and/or amuse-bouche. The guests may be tired and hungry and thirsty, and they did everything right.
5. Tables should be level without anyone asking. Fix it before guests are seated. — (Personal – amen and amen to number 5).

Read the list in the article.  It will make you want to eat in his restaurant…

As I said at the beginning, the rule is simple.  Do what is best for the customer, not what is most convenient for you.

One thought on “Customer Service 101 — 100 Things Restaurant Staffers Should Never Do

  1. Anastasia Lankford

    Hospitality. What a simple concept. If people viewed their workplace as they view their home, customer service takes on an interesting perspective. Having “lived” at my job for 15 years, I view the folks who walk through the door to be visiting me, and I try to make visit warm and friendly while trying to anticipate their needs, but I don’t tolerate rude behavior, either. Thank you for providing an apt paradigm for the workplace.

    Reply

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